No Food or Drinks
Food and drinks are not permitted anywhere inside the clinic.
Before your visit
Our Policies
A few clear expectations help us keep the clinic comfortable, calm, and on time for everyone.
Inside the clinic
Clinic Courtesy
Please help us protect a clean, quiet treatment environment for patients and practitioners.
No Phone Calls
Please do not make or take phone calls inside the clinic. Keeping phones quiet helps protect a calm environment for everyone receiving care.
Massage, osteopathy, and acupuncture
Cancellation Policy
This policy applies only to massage therapy, osteopathy, and acupuncture appointments.
At Least 48 Hours’ Notice
If you need to cancel or change your appointment, please call us at least 48 hours before the scheduled time. No cancellation fee will apply.
Less Than 48 Hours’ Notice
Please still call and let us know. We will try to fill the appointment with another client. If we are able to fill it, there is no charge. If we cannot fill it, the full treatment-session amount will be charged.
No Notice or No-Show
If you do not notify the clinic and do not attend the appointment, the full treatment-session amount will be charged.
Need to change an appointment?
Please call us as soon as you can.
The earlier we hear from you, the better the chance that we can offer the appointment time to someone else.
Call 905-597-8010